National Express: 0371 781 81 81

Call National Express on their customer services telephone number 0371 781 81 81 for enquires about the cost of either a UK domestic or international coach journey before being put through to the booking department.

About National Express

National Express is a coach company that serves domestic routes in the United Kingdom but also provides opportunities for international to destinations in Europe. National Express also provides select rail services such as the UK c2c commuter train route, along with cargo transport for cross-county deliveries. National Express is well-known for its great value deals on cheap long-haul bus journeys, providing a popular alternative for more expensive train transport.

Customer Services – 0371 781 81 81

Call National Express on their customer services telephone number 0371 781 81 81 for enquires about the difference in online coach fares and the price of journeys at a ticket office. Callers who own a coach card should also discuss any eligible discounts and deals offered by the company offers such as their multi-journey concessionary service. You may also wish to discuss how to cancel or obtain a refund on a ticket but may be directed to the journey amendment service if you would like to change the date you travel. Callers who are using the National Express airport service should get in touch if their flight is delayed so that they can rearrange an alternative bus time once they have landed. If you are currently waiting for a coach or train to arrive then you can contact a National Express representative to ask about any current delays before the service approaches its destination station.

National Express Bookings – 01304 202 780

Phone National Express on their booking enquiries contact number 01304 202 780 to discuss the cost of a specific coach journey before completing your booking by telephone. For instance, the National Express representative can list both the domestic and international destinations that the company services along with their prices at both peak and off-peak times of the day.

Call Costs and Contact Hours

Each of the National Express helpline use a geographic rate contact number that will charge callers the standard per-minute rate as any other local call from a UK mobile or landline telephone. However, you may be able to contact a representative for free if you are using any inclusive free minutes that have been offered by your telephone’s service provider. All of the National Express helplines have the same opening hours of 8am-10pm Monday to Sunday but are closed on UK bank holidays.

Useful National Express Contact Numbers

National Express Department UK Contact Number Opening Hours
National Express Bookings 01304 202 780 8am-10pm Monday to Sunday
National Express Customer Services 0371 781 8181 8am-10pm Monday to Sunday
Travelling Advice, Journey Amendments and Sales Support 0371 781 81 81 8am-10pm Monday to Sunday
National Express Switchboard 08450 130 130 (at 7p/minute + access charge) 8am-10pm Monday to Sunday

Write to National Express

If you would like to make a formal letter of complaint following your coach service then you should do so when writing to the main National Rail UK postal address: National Express UK Coach Customer Services, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, United Kingdom.