New Look Contact Number: 0344 499 6690

Contact New Look by calling their customer service phone number 0344 499 6690 to ask about an upcoming sale, to redeem a discount code on an online purchase or to request sizing information when buying a new dress or pair of shoes from the fashion retailer.


Customer Services – 0344 499 6690

You should phone New Look on their UK-wide customer service number 0344 499 6690 to discuss a recent clothing purchase at their high street or online stores. For instance, you can use this number to ask about the New Look returns policy if you are unhappy with the fit or quality of a dress that you have bought from either their high street or online stores. However, it should be noted that you may not qualify for a refund if you have already worn an item or if you have lost your sales receipt. If the New Look customer service advisor has approved your refund request then they can send you a returns label so that you can post your unwanted item as well as detail the contact details and opening times of your nearest branch.

Alternatively, if a purchase is currently out for delivery then you can request assistance when using the ‘track my order’ option of the New Look online store. Furthermore, you can contact the customer service department to register a formal complaint if you are unhappy with a product sold by the fashion retailer or with the conduct of a particular member of high street staff.


Call Costs and Contact Hours

Phone numbers with the ’03’ prefix will charge the same per-minute rate as any local call made from a UK landline or mobile phone. However, you can also contact New Look for free if you have a landline deal with free calls to local numbers or if your mobile tariff has inclusive free minutes. The New Look call centre is available during the opening hours of 8am-8pm Monday to Saturday and 10am-6pm on Sundays.


Store Card Enquiries – 0371 781 3051

You can also phone the New Look store card number 0371 781 3051 to contact a representative with enquiries about your gift card balance. Furthermore, you can use this number to discuss your credit limit under the ‘Buy Now, Pay Later’ scheme. If you are making repayments on your New Look store card then you can get in touch to pay your balance early as to avoid any further interest accruing.


New Look phone Numbers

New Look Department UK Telephone Number GMT Contact Hours
UK Customer Services 0344 499 6690 8am-8pm Monday to Saturday, 10am-6pm Sundays
Store Card Enquiries 0371 781 3051 8:30am-9pm Monday to Friday, 8:30am-8:30pm Saturdays, 10am-1pm Sundays


Write to New Look Customer Services

If you have been unable to contact New Look customer services over the phone then you can also make your enquiry or complaint in writing when sending any correspondence to the postal address of their UK customer service centre:

New Look Customer Services,
New Look Retailers Ltd,
Mercery Road,
DT3 5HJ,
United Kingdom